Shipping policy

PTL Clothing Shipping Policy

Effective Date: 7/30/2026

Thank you for shopping with PTL Clothing. We are committed to processing and shipping your order as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is received.
Orders are processed Monday through Friday, excluding holidays.
Processing times may be extended during product launches, sales, or holidays.

Shipping

Delivery times are estimates and are not guaranteed.
Once your order has been shipped, you will receive a confirmation email with tracking information, if available.
PTL Clothing is not responsible for delays caused by shipping carriers, weather, customs, or other circumstances beyond our control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. PTL Clothing is not responsible for orders shipped to an incorrect address provided by the customer.

Lost, Stolen, or Damaged Packages

Once a package has been transferred to the shipping carrier, responsibility for delivery rests with the carrier. If your package is lost, stolen, or damaged during transit, please contact the shipping carrier first. If you need assistance, contact us and we will do our best to help.

Incorrect or Damaged Items

If you receive the wrong item or an item that arrives damaged, please contact us within 7 days of delivery at peytonreuter2011@gmail.com. Include your order number and photos of the item so we can review your request.